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Ticket Purchase and Sale Terms and Policies
The Denver Center for the Performing Arts (DCPA) operates our entertainment venues to make our performances widely accessible and available. We also operate in accordance with laws which regulate ticket sales for public benefit. To support DCPA’s operations, the terms and policies below apply to ticket purchases and sales.
  • Tickets may not be sold for more than face value. Limited exceptions for charitable events may be made, only with DCPA’s prior consent.
  • Fraudulent, misleading or other unlawful conduct in a ticket purchase or sale is a basis for legal enforcement. DCPA reserves the right to provide authorities with account holder information, for investigation or prosecution of a ticket purchase or sale.
  • Tickets purchased from a source other than DCPA may be lost, stolen, fake, or otherwise violate our terms or policies. Such tickets will not be honored.
  • Proposed purchases in excess of 10 tickets may be referred to the DCPA Group Sales Department, and are subject to service fees and management approval.
  • DCPA may from time to time implement a ticket purchase limit per person, for a particular production or in another manner. The per person limit may be determined by credit card, IP address, email address, street address, or other method. In the event a person or organization purchases more than the limit, DCPA may revoke and unsell all or part of the excess and issue a refund.
  • DCPA reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe, by virtue of the buying process, the buyer’s behavior or for other reason, that the purchase is for resale or would otherwise violate DCPA’s terms or policies or applicable laws. We also reserve the right to not honor a ticket that DCPA knows or has reason to believe has been purchased in violation of our terms, policies or applicable laws.
  • Ticket purchasers who violate the above terms or policies may have their tickets cancelled and accounts closed and future purchases refused. DCPA will post updates to these terms and policies from time to time, and may supplement them for a particular performance. If you have any questions about our terms or policies or a ticket purchase, please telephone the DCPA Box Office at 303.893.4100.
 
Ticketing Terms & Conditions

By submitting your order you agree to these terms and conditions, which apply to all ticket orders facilitated by DCPA Ticket Services. Please note: Due to the nature of live theatrical bookings dates, titles, availability and prices subject to change at any time. Services fees apply to phone and internet purchases.

Cancellations, Refunds and Exchanges:

  • Cancellations and refunds are not permitted. Verify all information (title, date, time, seat selection, etc.) before ordering. Orders are subject to approval.
  • Exchanges are available up to 24 hours prior to the ticketed performance time for subscribers (free) and single ticket buyers ($5 per ticket fee). There are no exchanges on group tickets. Exchanges may be made between dates for a show for which you currently hold tickets and are at the discretion of DCPA Ticket Services, subject to availability.

Fees:

A 15% service fee is applied to online and phone sales and is proportionate to the ticket price. Fees are waived when buying in person.

A 10% City Seat Tax is collected by the City of Denver and is included in your ticket price.

Discounts are available to select productions with promotion codes. Restrictions apply.

Delivery: (Note: the DCPA is not responsible for mail or email delivery delays or failure.)

  • Tickets purchased online are attached to an email confirmation of your order. Please add DO_NOT_REPLY_boxoffice@dcpa.org to your safe sender’s list to ensure delivery.

Mail orders require a minimum of 10 days.

 
Theatre Policies

Late seating is at the discretion of the House Management and may not be available at all performances.

Cell phones and beepers may not be used in the theatre.

Cameras and recording devices are not allowed to be used in the theatre.

Food is not allowed in the theatres.

Children 4+ are welcome in our theatres.* Individual productions may offer age recommendations. It is always up to the parent / guardian to determine if an event is age appropriate. Each person entering, regardless of age, must be ticketed. If a child becomes disruptive, the group may be asked to leave. No refunds.

*Select family-orientated productions permit children under the age of 4 to attend the performance. Please check when ordering.

Group Sales Ticketing & Payment Policy
Group Sales is available Mon-Fri, 9am-5pm:

Payment may be made by check, Visa, MasterCard, American Express or Discover. Remit payment by phone at 303.446.4829 or mail to: Denver Center for the Performing Arts, Attn: Group Sales, 1101 13th St., Denver, CO 80204.

Deposits: (Note: due dates are clearly indicated in your contract.)

Group reservations require a 20% deposit. If your group needs to add seats to the initial order, the 20% deposit is due when the new seats are placed on hold. (Note: Groups selling on Group Ticket Window are exempt.)

Schools and non-profit organizations require a 10% deposit.

Final Payments: (Note: due dates are clearly indicated in your contract.)

  • Broadway: Varies according to the individual show policies
  • Theatre Company (Groups of 50+): Balance due no less than two weeks prior to show date
  • Theatre Company (Groups of 10-50): Balance due no less than one week prior to show date

Failure to remit deposit or final payment:

If a deposit or final payment is not received by the due date or if alternate arrangements have not been made with Group Sales, the reservation is void and all remaining held seats will be released without further notice.

Cancellations, Refunds and Exchanges:

  • Deposits are non-refundable.
  • Cancellations are allowed; however, your deposit will be:
    • Transferred to another performance within the same season (subject to availability) OR
    • Converted to a credit, valid for one (1) year from the date of issuance and good for any DCPA production.
  • Refunds will only be issued if DCPA cancels a performance.
  • There are no exchanges on group tickets.

Student Matinee Ticket Policy

Group Sales is available Mon-Fri, 9am-5pm:

Payment may be made by check, Visa, MasterCard, American Express or Discover. Remit payment by phone at 303.446.4829 or mail to: Denver Center for the Performing Arts, Attn: Group Sales, 1101 13th St., Denver, CO 80204.

Procedure:

Student Matinee tickets are first come, first served. Submission of the order form is NOT a guarantee of a reservation. If you don’t get a reservation, you will be placed on a waiting list in case of cancellations.

Deposits:

A 10% deposit is required by the due date indicated in your contract.

Final Payments: (Note: due dates are clearly indicated in your contract.)

Groups of 50+: Balance due no less than two weeks prior to show date

Groups of 10-50: Balance due no less than one week prior to show date

Failure to remit deposit or final payment:

If a deposit or final payment is not received by the due date or if alternate arrangements have not been made with Group Sales, the reservation is void and all remaining held seats will be released without further notice.

Refunds:

Deposits and final payments are non-refundable. Refunds will only be issued if DCPA cancels a performance.



Accessible Services

Accessible services are available: audio-description, sign interpretation, open captioning (Broadway only), wheelchair and companion seating, assistive listening devices and large-print programs. Braille versions of the program are available with two weeks' notice. Please specify your needs when ordering tickets.

This website conforms to the Web Content Accessibility Guidelines 1.0.


Privacy Policy

Cookies are used on our site to track site data and statistics and to complete orders or current activities. No personal information is identifiable and is, therefore, not trackable. Information is collected for transactional purposes and patrons have an opportunity to opt-out of email, other than specific, online transactional communications. Questions: privacy@dcpa.org.

DCPA is a not-for-profit organization dedicated to creating unforgettable shared experiences through beloved Broadway musicals, world-class plays, educational programs and inspired events. We think of theatre as a spark of life — a special occasion that’s exciting, powerful and fun. Join us today and we promise an experience you won't soon forget.