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Customer Service
Customer Service is available Mon-Sat, 10am-6pm:
 
Ticketing Terms & Conditions

By submitting your order you agree to these terms and conditions, which apply to all ticket orders facilitated by DCPA Ticket Services. Please note: Due to the nature of live theatrical bookings dates, titles, availability and prices subject to change at any time. Services fees apply to phone and internet purchases.

Cancellations, Refunds and Exchanges:

  • Cancellations and refunds are not permitted. Verify all information (title, date, time, seat selection, etc.) before ordering. Orders are subject to approval.
  • Exchanges are available up to 24 hours prior to the ticketed performance time for subscribers (free) and single ticket buyers ($5 per ticket fee). There are no exchanges on group tickets. Exchanges may be made between dates for a show for which you currently hold tickets and are at the discretion of DCPA Ticket Services, subject to availability.

Fees:

A 15% service fee is applied to online and phone sales and is proportionate to the ticket price. Fees are waived when buying in person.

A 10% City Seat Tax is collected by the City of Denver and is included in your ticket price.

Discounts are available to select productions with promotion codes. Restrictions apply.

Delivery: (Note: the DCPA is not responsible for mail or email delivery delays or failure.)

  • Tickets purchased online are attached to an email confirmation of your order. Please add DO_NOT_REPLY_boxoffice@dcpa.org to your safe sender’s list to ensure delivery.

Mail orders require a minimum of 10 days.

 
Group Sales Ticketing & Payment Policy
Group Sales is available Mon-Fri, 9am-5pm:

Payment may be made by check, Visa, MasterCard, American Express or Discover. Remit payment by phone at 303.446.4829 or mail to: Denver Center for the Performing Arts, Attn: Group Sales, 1101 13th St., Denver, CO 80204.

Deposits: (Note: due dates are clearly indicated in your contract.)

Group reservations require a 20% deposit. If your group needs to add seats to the initial order, the 20% deposit is due when the new seats are placed on hold. (Note: Groups selling on Group Ticket Window are exempt.)

Schools and non-profit organizations require a 10% deposit.

Final Payments: (Note: due dates are clearly indicated in your contract.)

  • Broadway: Varies according to the individual show policies
  • Theatre Company (Groups of 50+): Balance due no less than two weeks prior to show date
  • Theatre Company (Groups of 10-50): Balance due no less than one week prior to show date

Failure to remit deposit or final payment:

If a deposit or final payment is not received by the due date or if alternate arrangements have not been made with Group Sales, the reservation is void and all remaining held seats will be released without further notice.

Cancellations, Refunds and Exchanges:

  • Deposits are non-refundable.
  • Cancellations are allowed; however, your deposit will be:
    • Transferred to another performance within the same season (subject to availability) OR
    • Converted to a credit, valid for one (1) year from the date of issuance and good for any DCPA production.
  • Refunds will only be issued if DCPA cancels a performance.
  • There are no exchanges on group tickets.
 
Student Matinee Ticket Policy

Group Sales is available Mon-Fri, 9am-5pm:

Payment may be made by check, Visa, MasterCard, American Express or Discover. Remit payment by phone at 303.446.4829 or mail to: Denver Center for the Performing Arts, Attn: Group Sales, 1101 13th St., Denver, CO 80204.

Procedure:

Student Matinee tickets are first come, first served. Submission of the order form is NOT a guarantee of a reservation. If you don’t get a reservation, you will be placed on a waiting list in case of cancellations.

Deposits:

A 10% deposit is required by the due date indicated in your contract.

Final Payments: (Note: due dates are clearly indicated in your contract.)

Groups of 50+: Balance due no less than two weeks prior to show date

Groups of 10-50: Balance due no less than one week prior to show date

Failure to remit deposit or final payment:

If a deposit or final payment is not received by the due date or if alternate arrangements have not been made with Group Sales, the reservation is void and all remaining held seats will be released without further notice.

Refunds:

Deposits and final payments are non-refundable. Refunds will only be issued if DCPA cancels a performance.

Theatre Policies

Late seating is at the discretion of the House Management and may not be available at all performances.

Cell phones and beepers may not be used in the theatre.

Cameras and recording devices are not allowed to be used in the theatre.

Food is not allowed in the theatres.

Children 4+ are welcome in our theatres.* Individual productions may offer age recommendations. It is always up to the parent / guardian to determine if an event is age appropriate. Each person entering, regardless of age, must be ticketed. If a child becomes disruptive, the group may be asked to leave. No refunds.

*Select family-orientated productions permit children under the age of 4 to attend the performance. Please check when ordering.

Privacy Policy

Cookies are used on our site to track site data and statistics and to complete orders or current activities. No personal information is identifiable and is, therefore, not trackable. Information is collected for transactional purposes and patrons have an opportunity to opt-out of email, other than specific, online transactional communications. Questions: privacy@dcpa.org.

 
Accessible Services

Accessible services are available: audio-description, sign interpretation, open captioning (Broadway only), wheelchair and companion seating, assistive listening devices and large-print programs. Braille versions of the program are available with two weeks' notice. Please specify your needs when ordering tickets.

This website conforms to the Web Content Accessibility Guidelines 1.0.

DCPA is a not-for-profit organization dedicated to creating unforgettable shared experiences through beloved Broadway musicals, world-class plays, educational programs and inspired events. We think of theatre as a spark of life — a special occasion that’s exciting, powerful and fun. Join us today and we promise an experience you won't soon forget.