Answers to frequently asked questions
SHOW STATUS
What is the status of upcoming Broadway shows?
Most of our previously announced shows have been rescheduled. Please review our full lineup for new dates.
My Fair Lady was part of last year’s season. When will the show be rescheduled?
The Lincoln Center Theater Production of Lerner & Loewe’s My Fair Lady has been rescheduled for November 15 – 27, 2022.
I have tickets to The Lion King and Hamilton. When will those take place?
Disney’s The Lion King has been rescheduled for December 2, 2021– January 2, 2022.
Hamilton has been rescheduled for February 16 – March 27 2022.
What about the cabaret shows? Dixie’s Never Wear a Tube Top, That Golden Girls Show and others?
We continue to work on our full cabaret schedule. Please watch your inbox for updates and contact our Box Office to verify your current email address.
When do tickets go on sale?
Subscription packages and select shows are currently on sale. Individual tickets to most shows will be determined on a show-by-show basis. Check individual show pages or opt-in for our marketing emails for more information.
How can I locate the status of other events at the Arts Complex?
The City of Denver’s Arts & Venues division manages the Arts Complex, Red Rocks, McNichols Building and more. To receive regular updates on events held at these City venues, sign up to receive their email newsletter.
SUBSCRIPTIONS
What is the status of my Broadway subscription package?
If you renewed your Broadway package either before or when we announced our season in March of 2020, your seats are secure and there is no action that you need to take. If you are a Broadway subscriber who has not yet renewed, please login to renew.
What is the Broadway subscription renewal due date?
The Broadway full package renewal deadline for our 2022 season has been extended to Friday, September 17, 2022.
When do tickets to added attractions go on sale for subscribers?
DCPA subscribers will be notified via email when we announce the presale date for our 2022 Added Attractions. In the meantime, tickets to Van Gogh Alive, Mixed Taste, Wild Fire and Disney’s The Lion King are currently on sale to the public. The public on-sale date for Hamilton will be announced at a later time.
RESCHEDULED TICKETS
My ticketed performance was rescheduled. How can I find my new show dates?
When will I receive my tickets?
Tickets will be issued closer to the engagement. Specific distribution dates have not been determined.
Do I use the old tickets to attend the new date?
No. The order number will remain the same, but new tickets will be issued closer to the engagement. Please watch your email for updates.
CREDITS & REFUNDS
I asked to receive a credit on my DCPA account for cancelled performances. How do I locate it?
The deadline to use ticket credits for shows cancelled due to COVID-19 has been extended to December 31, 2023. For patrons who experienced multiple show cancellations, your credits have been consolidated for easier redemption.
Here’s how to find your COVID-related credit information:
- Login to your account and click into Order History
- Look for the order Created on 2021-06-22
- Click the Order Number. You should see “Credit for Event Cancellation”
- Click View Printer-Friendly Invoice toward the bottom of the page to review the full order details. The invoice will show you your gift card number, redemption code, and credit amount. Save this PDF or make note of these numbers.
When you are ready to use your credit:
- Select the tickets, subscription package, class, or donation you’d like to purchase. Go through the purchase path as normal.
- When you reach the Billing Info section on the Check Out page, click the Redeem button under the headline “Use your Gift Certificate or Cancellation Credit Here.”
- Select Credit for Event Cancellation
- Input the gift certificate number, the redemption code, and the amount you’d like to use on the order and click Continue to Checkout
If you have questions, please contact the Box Office.
Does my credit expire?
COVID-related account credits accumulated before June 30, 2021 will be honored through December 31, 2023.
I asked to receive a refund for cancelled performances. How can I verify that a refund was issued?
Log into your account and click into order history to review. Your refund would have been processed through your original point of purchase and noted on your bank or credit card statement. In the instance that we were unable to refund to the original point of purchase, a refund check would have been issued and mailed to the patron and address on file.
REOPENING PROTOCOLS
What health and safety protocols will you put in place to reopen the theatres?
Please visit our Rules & Regulations page for current expectations and precautions that are now in place to protect the health of our guests, performers and staff.
What if I still don’t feel comfortable attending?
Ticket holders who are reluctant to return to the theatre may request a DCPA credit or refund.
Show updates
Most of our previously-announced shows have been rescheduled. Please review our full lineup for new dates. We continue to work on rescheduling the following shows:
BROADWAY & CABARET
- 1776 (Postponed, dates pending)
- Dixie’s Never Wear a Tube Top… (Postponed, dates pending)
- That Golden Girls Show (Postponed, dates pending)
OFF-CENTER
- Theater of the Mind (Postponed, dates pending)
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