We’re here to help make your theatre experience a fantastic one.
Denver Center for the Performing Arts 1101 13th St. Denver, CO 80204 303.893.4000
Main Box Office
In response to a mandate from the City of Denver, the DCPA Box Office in the lobby of the Helen Bonfils Theatre Complex, across from Boettcher Concert Hall is temporarily closed. Visit denvercenter.org/response for continued updates.
Check out our FAQs and if you’re unable to find the answer to your question, please use the form below to reach out to us.
I requested a refund for my cancelled performance(s). When will I receive the refund?
All requested refunds will be processed in early April, after the April 1 submission deadline.
I have a scheduling conflict; can I exchange my tickets for another performance?
Please call our Box Office at (303) 893-4100 and our friendly box office agents will be happy to take you through your options. Our Box Office is open daily, from 10am to 8pm.
I have not received my tickets yet; where are they?
Use the form below to submit your order details and our friendly box office agents will be happy to assist you.
I’m locked out of my account, what do I do?
Use the form below your account details and our friendly box office agents will be happy to assist you
Can I request a DCPA ticket donation for my not-for-profit-event?
Not-for-profit organizations holding fundraising events can apply for free ticket vouchers to a DCPA show once per year (unfortunately, you cannot request specific shows). Please submit requests three months prior to the event. Once your request is confirmed, you will receive an approval letter including a ticket voucher and marketing materials for the show. There is no need to follow up on your request. Submit your request using this link.
I’m unable to make it to my show. Can I donate my tickets back for a tax break?
If you can’t make the show, donate your tickets back to us for a tax deduction. Simply complete this form and submit it at least one hour before your ticketed performance. All necessary information is printed on your ticket. You will receive an email confirmation of your donation for your records.
Subscribers: Contact us for free ticket exchange
Tickets excluded from this policy include: Group ticket purchases Shows identified as “not valid” by the show’s production company Other productions at the Denver Performing Arts Complex (opera, ballet, symphony, etc.) Tickets returned less than one hour prior to the ticketed event (see ticket for start time)
I’m a DCPA Subscriber; where can I learn more about my benefits?
Visit our web portal for Subscribers, Subscriber Central, to learn more about your benefits and for early access to purchase tickets before the public. (requires account login)