CONTACT US
We’re here to make your theatre experience fantastic.
Administrative Offices
Denver Center for the Performing Arts
1101 13th St.
Denver, CO 80204
Mon-Fri 8am-4:30pm. 303.893.4000
Our Box Office
Ticket Counter: The DCPA Box Office ticket counter is located outside, near the main entrance of the Helen Bonfils Theatre Complex: 1301 13th St. Denver, CO 80204.
Hours are Tuesday-Saturday 12pm-6pm. We also invite you to email us by clicking below or call 303.893.4100 for assistance.
Phone lines: Mon-Sat, 10am-6pm. 303.893.4100
Closed major holidays.
Answers to Frequently Asked Questions
Check out our FAQs and if you’re unable to find the answer to your question, please use the form below to reach out to us.
SHOW STATUS
Where can I find the status of postponed shows?
You can find a full list of upcoming Broadway, Theatre Company, Off-Center and Cabaret shows here. This includes many of our previously-postponed and highly-anticipated titles.
MY DCPA ACCOUNT
I forgot my password. How do I reset it?
On our account login page, you can initiate a password reset by selecting “Forgot your password?” in the login area. Once you enter your email address and click “Recover Password,” you will receive an email with a temporary password. Visit the account login page again, enter your email address and temporary password, then follow the instructions to set your new password.
It says I’m locked out of my account. How do I unlock it?
Please contact the Box Office to assist you, as accounts do not automatically unlock for your protection. Your account can be unlocked using this form or by contacting at 303.893.4100 during business hours noted above.
TOUCHLESS DIGITAL TICKETS
As we work to ensure your wellbeing and limit physical contact, DCPA will now distribute tickets electronically for most events. Some exceptions may apply.
When will I receive my digital tickets?
All digital ticket orders will automatically include the PDF Delivery option as part of the checkout process.
You will receive an email 10 days prior to your event with your digital tickets attached as a PDF file
How do I present my digital tickets for admission?
Standard Option: PDF Email Attachment
- You will receive an email 10 days prior to your event with your digital tickets attached as a PDF file
- At the theatre, present the PDF on your phone — QR codes have been enlarged, so you won’t need to zoom in on your screen to have your tickets scanned
- If you don’t have a smartphone, no need to worry. Simply print out the PDF and an usher will scan it before the show.
Additional Option for Apple Users: Apple Wallet
- Starting ten days prior to your event, login to your denvercenter.org account using your Apple device
- Under Account Settings, select Check Upcoming Events ➤
- Find your upcoming show and click its title. You will now see each ticket listed individually.
- Tap the Apple Wallet icon next to each ticket — please note that each ticket must be added to your Wallet separately
- Open the Wallet app on your phone and present your ticket(s) at the venue
- Please note that you will also automatically receive your tickets as an email by PDF; Apple Wallet tickets are an optional additional feature but do not replace the standard PDF delivery.
CREDITS & REFUNDS
I have a credit on my DCPA account for cancelled performances. How do I use it?
The deadline to use ticket credits for shows cancelled due to COVID-19 has been extended to December 31, 2023. For patrons who experienced multiple show cancellations, your credits have been consolidated for easier redemption.
Here’s how to find your COVID-related credit information:
- Login to your account and click into Order History
- Look for the order Created on 2021-06-22
- Click the Order Number. You should see “Credit for Event Cancellation”
- Click View Printer-Friendly Invoice toward the bottom of the page to review the full order details. The invoice will show you your gift card number, redemption code, and credit amount. Save this PDF or make note of these numbers.
When you are ready to use your credit:
- Select the tickets, subscription package, class, or donation you’d like to purchase. Go through the purchase path as normal.
- When you reach the Billing Info section on the Check Out page, click the Redeem button under the headline “Use your Gift Certificate or Cancellation Credit Here.”
- Select Credit for Event Cancellation
- Input the gift certificate number, the redemption code, and the amount you’d like to use on the order and click Continue to Checkout
If you have questions, please contact the Box Office.
Does my credit expire?
Credit for events cancelled due to COVID expire on December 31, 2023.
I asked to receive a refund for cancelled performances. How can I verify that a refund was issued?
Log into your account and click into order history to review. Your refund would have been processed through your original point of purchase and noted on your bank or credit card statement. In the instance that we were unable to refund to the original point of purchase, a refund check would have been issued and mailed to the patron and address on file.
Where can I find additional information about my cancelled or rescheduled performance?
Please visit our Show Updates webpage and check your email inbox.
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