CONTACT US
We’re here to make your theatre experience fantastic.
Our Box Office
Ticket Counter: The DCPA Box Office ticket counter is located outside, near the main entrance of the Helen Bonfils Theatre Complex: 1301 13th St. Denver, CO 80204.
Hours are Tuesday-Saturday 12pm-6pm. We also invite you to email us by clicking below or call 303.893.4100 for assistance.
Phone lines: Mon-Sat, 10am-6pm. 303.893.4100
Closed major holidays.
Administrative Offices
Denver Center for the Performing Arts
1101 13th St.
Denver, CO 80204
Mon-Fri 8am-4:30pm. 303.893.4000
Education Classes
1101 13th St.
Denver, CO 80204
Phone: 303.446.4892
Answers to Frequently Asked Questions
Check out our FAQs and if you’re unable to find the answer to your question, please use the form below to reach out to us.
SHOW STATUS
Where can I find the status of postponed shows?
You can find a full list of upcoming Broadway, Theatre Company, Off-Center and Cabaret shows here. This includes many of our previously-postponed and highly-anticipated titles.
MY DCPA ACCOUNT
I forgot my password. How do I reset it?
On our account login page, you can initiate a password reset by selecting “Forgot Password.” Once you enter your email address and click “Submit,” you will receive an email with a link and instructions to set your new password.
It says I’m locked out of my account. How do I unlock it?
Accounts lock after your tenth (10th) unsuccessful attempt. If your account is locked, you will need to wait at least 15 minutes before you can try again. Our dedicated Box Office can also help unlock your account; contact them using this form or at 303.893.4100 during business hours noted above.
TOUCHLESS DIGITAL TICKETS
As we work to ensure your wellbeing and limit physical contact, DCPA will now distribute tickets electronically for most events. Some exceptions may apply.
When will I receive my digital tickets?
All ticket orders automatically include the mobile ticket delivery option as part of the checkout process.
You will receive an email three (3) days prior to your event. Your digital ticket barcodes will be included in the body of the email.
How do I present my digital tickets for admission?
Standard: Emailed Digital Tickets
- You will receive an email three (3) days prior to your event with your digital tickets included in the body of the email.
- At the theatre, present the email barcodes on your phone.
- If you don’t have a smartphone, no need to worry. Simply print out the email and an usher will scan it before the show.
Additional Option: Apple or Google Wallet
To add tickets to your digital Wallet, check the email you receive three (3) days prior to your event and click the “Add to Wallet” link.
Then when you arrive at the venue, open the Wallet app on your phone and present your ticket(s).
CANCELLED PERFORMANCES & CREDITS
Where can I find additional information about my cancelled or rescheduled performance?
Please visit our Show Updates webpage and check your email inbox. You may have an account credit if a performance for which you held tickets was cancelled within the past 12 months. To redeem, please contact our Box Office at 303.893.4100. Please note: credits for cancelled events are valid for one year from the date of issue.
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