We’re here to help make your theatre experience a fantastic one.
Denver Center for the Performing Arts 1101 13th St. Denver, CO 80204 303.893.4000
Main Box Office
In response to a mandate from the City of Denver, the DCPA Box Office in the lobby of the Helen Bonfils Theatre Complex, across from Boettcher Concert Hall is temporarily closed. Visit denvercenter.org/response for continued updates.
Check out our FAQs and if you’re unable to find the answer to your question, please use the form below to reach out to us.
What is the status of upcoming Broadway shows?
The best place to find updates to upcoming shows is at this page (denvercenter.org/response). As we continue to respond to recommendations from federal, state, and local agencies, we will notify ticketed patrons by email and this page. We are making every effort to reschedule rather than cancel productions pending tour schedules, venue availability, and health and safety guidelines.
My Fair Lady was part of last year’s season. When will that run or be replaced?
The Lincoln Center Theater Production of Lerner & Loewe’s My Fair Lady has been rescheduled for August 11 – 22, 2021.
I have tickets to The Lion King and Hamilton. When will those take place?
PLEASE NOTE THE YEAR.
Disney’s The Lion King has been rescheduled for December 2, 2021 – January 2, 2022.
Hamilton has been rescheduled for February 16 – March 27 2022.
What about the cabaret shows? Dixie’s Never Wear a Tube Top, That Golden Girls Show and others?
They have been postponed indefinitely. Please watch your inbox for updates to show dates and contact our Box Office to verify your current email address.
When do tickets go on sale?
On sale dates have not been announced but are likely to be determined on a show-by-show basis. Please watch your email for announcements.
How can I locate the status of other events at the Arts Complex?
The City of Denver’s Arts & Venues division manages the Arts Complex, Red Rocks, McNichols Building and more. To receive regular updates on events held at these City venues, sign up to receive their email newsletter.
What is the status of my Broadway subscription package?
Currently, we anticipate that our eight-show 2021 subscription shows will begin mid-2021. We will substitute Mean Girls for Moulin Rouge! The Musical in the package.
What is the Broadway subscription renewal due date?
The renewal due date has not been scheduled yet. We will notify unrenewed subscribers with the date once it has been announced.
When do tickets to added attractions go on sale for subscribers?
On sale dates have not been announced but are likely to be determined on a show-by-show basis. Subscribers will have an opportunity to purchase/exchange prior to the general public. Please watch your Subscriber Newsletter for announcements.
My ticketed performance was rescheduled. How can I find my new show dates?
Tickets will be issued closer to the engagement. Specific distribution dates have not been determined.
Do I use the old tickets to attend the new date?
No. The order number will remain the same, but new tickets will be issued closer to the engagement. Please watch your email for updates.
CREDITS & REFUNDS
I asked to receive a credit on my DCPA account for canceled performances. How do I locate it?
Log into your account and click into order history. Orders that would have contained the original tickets will now have a “Credit for Cancelled Event” in its place. Credits can be redeemed online using the Gift Card Number and Redemption number at check out. If you have further questions, please contact the Box Office.
Does my credit expire?
Credit for Cancelled Events expire after 24 months.
I asked to receive a refund for canceled performances. How can I verify that a refund was issued?
Log into your account and click into order history to review. Your refund would have been processed through your original point of purchase and noted on your bank or credit card statement. In the instance that we were unable to refund to the original point of purchase, a refund check would have been issued and mailed to the patron and address on file.
What health and safety protocols will you put in place to reopen the theatres?
While these plans will be finalized closer to the reopening of our theatres, we will follow federal, state, and local recommendations, which may include masks, temperature checks, increased cleaning and air purification, social distancing, etc.
What if I still don’t feel comfortable attending?
Ticket holders who are reluctant to return to the theatre may request a DCPA credit or refund.
Do you plan on streaming content?
We are working with artists and colleagues to offer a variety of socially-distanced programs and online streaming opportunities. These will be added to denvercenter.org once they are confirmed and available to the community. Additionally, we have several content series on Facebook including #DCPAMemories and Artist Spotlight. Follow us on social media: @denvercenter.
Why can’t you just stream live productions?
We would love to; however, we must weigh both the safety guidelines and cost.
State and local guidelines for indoor performances require performers — including musicians — to wear masks, which does not align with our artistic vision.
Reduction of audiences to meet indoor social distancing guidelines is not cost-effective.
The cost to mount a full production for either in-person or online audiences is prohibitive.
The temporary loss of income from Broadway tours results in a significant financial loss for the DCPA, which has restricted our ability to produce local shows.
Normal fees and salaries for the authors, creative teams, actors, and artists are set based on the production being presented in front of a live audience only. Streaming, whether live or previously recorded, becomes a broadcast and requires permission and additional fees and salaries for all artists involved.
Why can’t you just stream plays from your archive?
Streaming, whether live or previously recorded, becomes a broadcast and requires permission and additional fees and salaries for all artists originally involved. We are currently in negotiations with our union partners who represent actors, stage managers, directors, choreographers and designers to determine the costs for streaming select productions.
Why can’t you just stream Broadway shows?
The DCPA does not own the rights to Broadway tours. Those decisions are made by producers of each show.
Our mission to “engage and inspire through the transformative power of live theatre.” Submit this form to ask us a question or to let us know how we are doing.
Lost and Found For shows in the Stage, Space, Ricketson or Jones Theatres: 303.446.4808
For shows in the Buell Theatre & Ellie Caulkins Opera House: 720.865.4200
Feedback on Your Experience Use the form above to let us know if you have any questions or feedback that can improve your experience.
Group Tickets Take advantage of discounts and special performances year-round for your group of ten or more.
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