CONTACT US
We’re here to make your theatre experience fantastic.
Our Box Office
Ticket Counter: The DCPA Box Office ticket counter is located outside, near the main entrance of the Helen Bonfils Theatre Complex: 1301 13th St. Denver, CO 80204.
Hours are Tuesday-Saturday 12pm-6pm. We also invite you to email us by clicking below or call 303.893.4100 for assistance.
Phone lines: Mon-Sat, 10am-6pm. 303.893.4100
Closed major holidays.
Administrative Offices
Denver Center for the Performing Arts
1101 13th St.
Denver, CO 80204
Mon-Fri 8am-4:30pm. 303.893.4000
Education Classes
1101 13th St.
Denver, CO 80204
Phone: 303.446.4892
Answers to Frequently Asked Questions
Check out our FAQs and if you’re unable to find the answer to your question, please use the form below to reach out to us.
SHOW STATUS
Where can I find the status of postponed shows?
You can find a full list of upcoming Broadway, Theatre Company, Off-Center and Cabaret shows here. This includes many of our previously-postponed and highly-anticipated titles.
MY DCPA ACCOUNT
I forgot my password. How do I reset it?
On our account login page, you can initiate a password reset by selecting “Forgot your password?” in the login area. Once you enter your email address and click “Recover Password,” you will receive an email with a temporary password. Visit the account login page again, enter your email address and temporary password, then follow the instructions to set your new password.
It says I’m locked out of my account. How do I unlock it?
Please contact the Box Office to assist you, as accounts do not automatically unlock for your protection. Your account can be unlocked using this form or by contacting at 303.893.4100 during business hours noted above.
TOUCHLESS DIGITAL TICKETS
As we work to ensure your wellbeing and limit physical contact, DCPA will now distribute tickets electronically for most events. Some exceptions may apply.
When will I receive my digital tickets?
All digital ticket orders will automatically include the PDF Delivery option as part of the checkout process.
You will receive an email 10 days prior to your event with your digital tickets attached as a PDF file
How do I present my digital tickets for admission?
Standard Option: PDF Email Attachment
- You will receive an email 10 days prior to your event with your digital tickets attached as a PDF file
- At the theatre, present the PDF on your phone — QR codes have been enlarged, so you won’t need to zoom in on your screen to have your tickets scanned
- If you don’t have a smartphone, no need to worry. Simply print out the PDF and an usher will scan it before the show.
Additional Option for Apple Users: Apple Wallet
- Starting ten days prior to your event, login to your denvercenter.org account using your Apple device
- Under Account Settings, select Check Upcoming Events ➤
- Find your upcoming show and click its title. You will now see each ticket listed individually.
- Tap the Apple Wallet icon next to each ticket — please note that each ticket must be added to your Wallet separately
- Open the Wallet app on your phone and present your ticket(s) at the venue
- Please note that you will also automatically receive your tickets as an email by PDF; Apple Wallet tickets are an optional additional feature but do not replace the standard PDF delivery.
CANCELLED PERFORMANCES & CREDITS
Where can I find additional information about my cancelled or rescheduled performance?
Please visit our Show Updates webpage and check your email inbox. You may have an account credit if a performance for which you held tickets was cancelled within the past 12 months. To redeem, please contact our Box Office at 303.893.4100. Please note: credits for cancelled events are valid for one year from the date of issue.
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