NEW TO THEATRE?
We want you to have the time of your life before, during and after the performance. Here are some answers to commonly asked questions from first-time visitors.
Choosing Shows, Seats
and Tickets
This website is the quickest way to find a great seat and purchase tickets. Just have a look at All Shows and Events currently on sale and filter by show type. Choose the date and time that work for you and then select your exact seat(s) during checkout.
Additional security measures are in place in The Buell and The Ellie. Please arrive early.
Complete guidelines are available at: artscomplex.com
Getting Ready for the Show
Dress Code
What dress code? We welcome everyone as they are. If you feel like looking your best, great! If not, you can relax and know that, unless it’s specified in an event invitation or similar, the dress for theatre is casual but large hats are discouraged as they may block views of the stage.
Arrival Time
The best audience is a happy and energized crowd. Arrive rested and relaxed at least 30-45 minutes prior to curtain to give yourself time for parking, security, coat check, etc. Typically, the theatre box office opens an hour and a half ahead of curtain for will call pick up, seating exchanges or any other questions. Late seating is not guaranteed and depends on the production.
Entry and On-site Help
We have house managers and ushers at every performance to check your tickets, help you find your seats or answer any questions about your experience in the theatre. Look for someone with a name tag and, if you have a question they can’t answer, they can help you find someone who will.
Theatre Noise and Light
In most theatres, we ask that everyone to turn their phones off (or activate airplane mode), wrap up any conversations and put away crinkly wrappers or bags. Theatre is its most magical when everyone on stage and in the audience can focus without distractions.
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