FAQ
Frequently Asked Questions
TICKETING QUESTIONS
What are the Box Office hours?
- The primary Box Office ticket counter at the Helen Bonfils Theatre Complex is open Tuesday-Saturday from 12-6pm
- Phone lines are open Monday-Saturday from 10am-6pm at 303.893.4100
- In-theatre Box Office windows open approximately 90 minutes before showtime
How do I reset my password?
On our account login page, you can initiate a password reset by selecting “Forgot Password.” Once you enter your email address and click “Submit,” you will receive an email with a link and instructions to create a new password.
What’s DCPA Ticket Wallet?
DCPA Ticket Wallet is a convenient and safe way to access and share your digital theatre tickets from your smartphone. MORE INFO
When will I receive my digital tickets?
Your tickets are immediately added to DCPA Ticket Wallet upon payment. Learn more about DCPA Ticket Wallet. A refreshing QR code will activate your tickets 3 hours prior to showtime.
How do I present my digital tickets for admission?
- From your smartphone, log into wallet.denvercenter.org with your DCPA username and password.
- Once logged in, all upcoming digital tickets will appear under “My Events.”
- Tap on a performance to see your digital tickets. A refreshing QR code will activate your tickets 3 hours prior to the show, which will be scanned before entry.
Can I exchange my tickets?
You may exchange your tickets up to 24 hours prior to the ticketed performance time for subscribers (free) and single ticket buyers ($8 per ticket fee). Exchanges may be made for the same title for which you currently hold tickets, are at the discretion of DCPA Ticket Services, subject to availability, and may result in an increased ticket price. Other restrictions may apply, including limitations around select titles, ticket types, special promotional, and seasonal offers. There are no exchanges for group sales tickets.
Exchanges may be made by phone at 303.893.4100, in person at the DCPA ticket counter, or online by logging into your account at denvercenter.org.
Do you offer refunds?
In accordance with the DCPA’s Terms & Conditions, refunds and/or credits are not available. If you can no longer attend a performance, please consider donating your tickets.
Is there an age restriction for children?
Children 4+ are welcome in most theatres, while our Theatre for Young Audiences productions welcome all ages. Each person, regardless of age, must be ticketed.
*Select family-orientated productions permit children under the age of 4 to attend the performance. Please check when ordering.
How can I replace lost tickets?
Stop by Will Call at the Box Office before your show for assistance.
How do I request tickets for non-profit use?
Not-for-profit organizations holding fundraising events can request free ticket vouchers to a DCPA show once per year. Please submit requests three months prior to the event. If your request is confirmed, you will receive a letter including a ticket voucher and marketing materials for the show. Please be aware that as a non-profit organization, our inventory is limited.
Does DCPA offer low-cost tickets?
Yes. A variety of low-cost programs are available.
Does DCPA offer group tickets?
Yes. Groups of 10+ get access to reduced-price tickets and special perks. Group tickets must be purchased through DCPA’s Group Sales office and are not available online.
I’ve seen DCPA tickets on other websites. Where is the best place to buy tickets?
Please be advised that the DCPA — denvercenter.org — is the ONLY authorized ticket provider for these productions in Denver. Tickets purchased from a source other than DCPA will not be displayed here and may be lost, stolen, fake, or otherwise violate our terms or policies.
Can I donate my tickets back to DCPA?
If your plans change, you can donate your tickets back to us for a tax break. Simply complete our form and submit it at least one hour before your ticketed performance. All necessary information is printed on your ticket. You will receive an email confirmation of your donation for your records. Exclusions apply.
How do I become a subscriber?
The DCPA offers a variety of subscription packages and membership offers.
THEATRE QUESTIONS
What time should I arrive?
We recommend arriving 45-60 minutes early, so you have plenty of time to park, use the restroom, get a drink, and take your seats. Exterior doors typically open 60 minutes prior to showtime, and theatres open 30 minutes prior to curtain for seating.
What are the security procedures at your venues?
To ensure the safety of guests, Denver Arts & Venues uses the Evolv touchless security screening system in the large Buell, Boettcher and Ellie venues; however, it is not currently available in the more intimate Garner Galleria Theatre or Bonfils Theatre Complex (Wolf, Kilstrom, Singleton, Jones theatres and Seawell Ballroom). In addition to its own security team, the DCPA utilizes an off-duty police officer(s) at all public events.
What items are prohibited at the Arts Complex?
In accordance with the City of Denver’s ordinance CB22-0401 to ban the concealed carry of guns in city buildings and parks, weapons or items construed as weapons are not allowed.
Additionally, Denver Arts & Venues requires that all bags and possessions are smaller than 12”x12”x12” to fit under designated seat. Please visit their Permitted & Prohibited Items list for more information.
What is your latecomer policy?
Late seating is at the discretion of House Management and may not be available at all performances. Seating in specific purchased seats is not guaranteed.
Where should I park?
Parking is available on-site at the Denver Performing Arts Complex. Additionally, Denver Arts & Venues offers an interactive parking map with alternate options within walking distance.
There’s often road construction downtown. How do I find the best route?
Due to construction and road improvement projects, your arrival time to the Arts Complex may be impacted. Please check the City of Denver’s street construction list, leave early and plan your route using Google Maps or Waze.
Are your venues accessible?
Yes. Wheelchair accessible ramps are located throughout the Arts Complex starting curbside at 14th & Curtis streets. Additional drop-off locations are located at 13th Street underneath the Arts Complex and outside the Jones Theatre at Speer & Arapahoe. Wheelchair ramps are located in the parking garage on levels 3, 4, and 5.
If you need help navigating once you arrive, please visit denvercenter.org, navigate to Visit Us and select a theatre from the left drop down menu. There you will find wayfinding videos to most theatres.
The DCPA offers wheelchair and companion seating in all theatres, American Sign Language interpreted, Audio Described, and captioning services at select performances. Additionally, large print programs are always available and Braille programs may be requested with a two-week advance notice. Visit our accessibility page for more information.
If you have additional questions about ticket/date options, please contact the Box Office at 303.893.4100.
Do you have a Lost & Found?
If you attended a performance in the Buell Theatre or Ellie Caulkins Opera House, contact Denver Arts & Venues. Items found in these venues are held for 2 weeks. Once it’s confirmed that your item is being held in Lost & Found, you may make arrangements to pick it up by calling the Arts Complex Communication Center (720.865.4200).
If you attended a performance in the Wolf, Kilstrom, Singleton, Jones, Garner Galleria, or Weeks Conservatory Theatre, contact DCPA Security at 303.446.4808 to determine if your item has been recovered and make arrangements for pickup. Items found in these venues are held for 2 weeks.
Are cameras and recording devices allowed in the theatre?
Cameras, cell phones, tablets, and other electronic/ recording devices may not be used in the theatre unless an announcement is made before the show begins.
Is there a dress code?
We welcome everyone as they are. If you feel like looking your best, great! If not, you can relax and know that, unless it’s specified in an event invitation or similar, the dress for theatre is casual but large hats are discouraged as they may block views of the stage.
What if I want to dress in character or wear a costume at Halloween?
While we applaud your inner actor, please keep a few costume etiquette tips in mind:
- Leave your weapons at home.
- Be “size wise” – inflatable costumes and tall wigs or hats are not allowed if they obstruct the view of other patrons.
- Limit your makeup to protect the seat cushions and carpet.
- Full face masks/helmets are not allowed.
Do you offer food and beverage options?
In addition to our nearby restaurant partners, we offer concessions in all theatres. For a menu of items available in the Bonfils Theatre Complex, visit denvercenter.org/bonfils-bar-menu.
Do you accept cash throughout the Arts Complex?
Our venues are cashless. Reverse ATMs are located onsite near the parking garage elevators to turn your cash into a card.
How long are performances? Are there intermissions?
Performance run times differ by show. Please check your show detail page for details or inquire when purchasing tickets. Please note: if a show features an intermission, it is included in the posted run time.
MISCELLANEOUS QUESTIONS
How can I advertise in your program?
All ad sales in Applause magazine are managed by The Publishing House at 303.428.9529.
How do I update my contact information and notifications?
You may subscribe or unsubscribe from DCPA marketing emails online.
To update your name, address, account login email, or phone number, please login to your DCPA account.
DCPA full season subscription package holders may also opt-in or out of subscription auto-renewal in their online account.
For all other update requests, please contact the DCPA Box Office. (link to box office page)
How do I learn about the show before I attend?
If you are signed up to receive our emails, you can learn about upcoming shows in our monthly newsletter. Alternatively, visit the DCPA NewsCenter, check your pre-show reminder for links to our study guides and Applause magazine when available, or follow @DenverCenter on Facebook, TikTok, Instagram, and YouTube.
Do you have any job openings, upcoming auditions, or volunteer opportunities?
The DCPA posts career opportunities and audition calls online. We also welcome volunteers to usher in our Helen Bonfils Theatre Complex and lead tours throughout the campus.
Can I submit a script?
Currently, we are taking a pause with our script submission process. If you have questions for our literary department, please email literary@dcpa.org.
Is DCPA a non-profit organization?
Yes. The DCPA is a 501(c)3 organization.
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