TICKET REFUND PROTECTION
Safeguard yourself against unforeseen circumstances when you purchase ticket refund protection
We understand the disappointment of missing out on your favorite event, which is why the DCPA is partnering with Secure My Booking to offer ticket refund protection. Safeguard yourself against unforeseen circumstances including accidents, illness, severe weather, public transportation delays, and more!
Look for ticket refund protection during your checkout process* for DCPA shows & subscription packages.
View Secure My Booking details >
REQUEST A TICKET REFUND FROM SECURE MY BOOKING
If you opted to purchase protection and need to request a refund, visit Secure My Booking up to 60 days after your performance date. Once there, select “I want to apply for a refund” and follow these instructions:
Step 1 – Answer a few initial questions to help validate the application.
Step 2 – Complete all required fields and upload any necessary documents.
Step 3 – Click Submit
Please allow 72 hours for a response.
CONTACT INFORMATION
If you need assistance, contact the Secure My Booking team:
Email: help@securemybooking.com
Phone: 888.217.5964
Live chat: www.securemybooking.com
All refunds are evaluated and processed by Secure My Booking as outlined in their terms & conditions.
*Secure My Booking ticket protection is not available for the following DCPA sales: Education classes & summer camps, fundraising events, add-ons that are purchased separately from the event ticket, the purchase of a gift certificate and Group Sales tickets.
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